General
What is Skimming AI?
What is Skimming AI?
Skimming AI is a platform that lets you chat with any content — PDFs, documents, images, audio, video, YouTube, websites, and social media posts. Get summaries, ask questions, and extract insights using AI.
What file types are supported?
What file types are supported?
- Documents: PDF, DOCX, XLSX, PPTX, TXT, EPUB, CSV
- Images: JPG, PNG, GIF, WebP, BMP, TIFF, SVG, HEIC
- Audio: MP3, WAV, OGG, AAC, FLAC, M4A
- Video: MP4, MOV, AVI, WMV, WebM, FLV, MKV
- Web: Any URL, YouTube, Instagram, X, LinkedIn, Facebook
How accurate are the summaries?
How accurate are the summaries?
Accuracy depends on the clarity of the source content. Skimming AI uses state-of-the-art AI models (GPT-4, Claude, Gemini) to provide accurate and contextually relevant summaries.
Does Skimming AI support multiple languages?
Does Skimming AI support multiple languages?
Yes! Skimming AI can summarize and answer questions in multiple languages. The AI automatically detects the language of your content.
Account & Billing
What's included in the free plan?
What's included in the free plan?
- ~1,000 credits/month
- Up to 200 documents
- ~480 minutes of video/audio
- 5 MB file size limit
How do credits work?
How do credits work?
Credits are consumed per question based on the AI model:
- GPT-4o Mini / Gemini Flash: 1 credit
- GPT-4o: 5 credits
- Gemini Pro: 16 credits
- Claude 3.5/3.7: 25 credits
- GPT-4: 100 credits
Can I cancel my subscription?
Can I cancel my subscription?
Yes, you can cancel anytime through your Account Settings. You’ll retain access until the end of your billing cycle.
What payment methods are accepted?
What payment methods are accepted?
Skimming AI accepts major credit cards, debit cards, and PayPal.
Can I get a refund?
Can I get a refund?
Refund policies depend on subscription terms. Contact support@skimming.ai for specific cases.
Features
Can I summarize multiple files at once?
Can I summarize multiple files at once?
Currently, Skimming AI processes one file at a time. Premium plans may support queued tasks.
What's the difference between Summary and Q&A?
What's the difference between Summary and Q&A?
Summary gives you a general overview of the content. Q&A lets you ask specific questions and get targeted answers.
Can I edit the summaries?
Can I edit the summaries?
Summaries are generated by AI and displayed for you. You can copy and edit them as needed.
Are my files stored?
Are my files stored?
Files are stored in your account so you can access them later. You can delete files anytime from your dashboard.
Security & Privacy
Is my data secure?
Is my data secure?
Yes. All data is encrypted in transit via HTTPS. API keys are generated using 256-bit cryptographic security.
Can I delete my data?
Can I delete my data?
Yes. You can delete individual files from your dashboard or request full account deletion via support.
Is my credit card information stored?
Is my credit card information stored?
No. Skimming AI uses secure payment gateways. Your card details are never stored on our servers.
Troubleshooting
I can't log in
I can't log in
- Check your internet connection
- Try resetting your password
- Clear browser cache and cookies
- Contact support if the issue persists
My summaries are incomplete
My summaries are incomplete
- Verify you haven’t exceeded your plan limits
- Check if the source content is clear and accessible
- Try a different AI model
The Chrome extension isn't working
The Chrome extension isn't working
- Make sure the extension has proper permissions
- Check if the PDF/page is accessible (not encrypted)
- Try reinstalling the extension
File upload failed
File upload failed
- Check if your file is within the size limit
- Verify the file format is supported
- Try a different browser or clear cache
Contact Support
Need More Help?
Contact our support team at support@skimming.ai or use the live chat on our website.