> ## Documentation Index
> Fetch the complete documentation index at: https://haider-5d8ca6e7.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Skimming AI

## General

<AccordionGroup>
  <Accordion title="What is Skimming AI?">
    Skimming AI is a platform that lets you chat with any content — PDFs, documents, images, audio, video, YouTube, websites, and social media posts. Get summaries, ask questions, and extract insights using AI.
  </Accordion>

  <Accordion title="What file types are supported?">
    * **Documents:** PDF, XLSX, PPTX, TXT, EPUB, CSV
    * **Images:** JPG, PNG, GIF, WebP, BMP, TIFF, SVG, HEIC
    * **Audio:** MP3, WAV, OGG, AAC, FLAC, M4A
    * **Video:** MP4, MOV, AVI, WMV, WebM, FLV, MKV
    * **Web:** Any URL, YouTube, Instagram, X, LinkedIn, Facebook
  </Accordion>

  <Accordion title="How accurate are the summaries?">
    Accuracy depends on the clarity of the source content. Skimming AI uses state-of-the-art AI models (GPT-4, Claude, Gemini) to provide accurate and contextually relevant summaries.
  </Accordion>

  <Accordion title="Does Skimming AI support multiple languages?">
    Yes! Skimming AI can summarize and answer questions in multiple languages. The AI automatically detects the language of your content.
  </Accordion>
</AccordionGroup>

***

## Account & Billing

<AccordionGroup>
  <Accordion title="What's included in the free plan?">
    * \~1,000 credits/month
    * Up to 200 documents
    * \~480 minutes of video/audio
    * 5 MB file size limit
  </Accordion>

  <Accordion title="How do credits work?">
    Credits are consumed per question based on the AI model:

    * GPT-4o Mini / Gemini Flash: **1 credit**
    * GPT-4o: **5 credits**
    * Gemini Pro: **16 credits**
    * Claude 3.5/3.7: **25 credits**
    * GPT-4: **100 credits**
  </Accordion>

  <Accordion title="Can I cancel my subscription?">
    Yes, you can cancel anytime through your Account Settings. You'll retain access until the end of your billing cycle.
  </Accordion>

  <Accordion title="What payment methods are accepted?">
    Skimming AI accepts major credit cards, debit cards, and PayPal.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Refund policies depend on subscription terms. Contact [support@skimming.ai](mailto:support@skimming.ai) for specific cases.
  </Accordion>
</AccordionGroup>

***

## Features

<AccordionGroup>
  <Accordion title="Can I summarize multiple files at once?">
    Currently, Skimming AI processes one file at a time. Premium plans may support queued tasks.
  </Accordion>

  <Accordion title="What's the difference between Summary and Q&A?">
    **Summary** gives you a general overview of the content. **Q\&A** lets you ask specific questions and get targeted answers.
  </Accordion>

  <Accordion title="Can I edit the summaries?">
    Summaries are generated by AI and displayed for you. You can copy and edit them as needed.
  </Accordion>

  <Accordion title="Are my files stored?">
    Files are stored in your account so you can access them later. You can delete files anytime from your dashboard.
  </Accordion>
</AccordionGroup>

***

## Security & Privacy

<AccordionGroup>
  <Accordion title="Is my data secure?">
    Yes. All data is encrypted in transit via HTTPS. API keys are generated using 256-bit cryptographic security.
  </Accordion>

  <Accordion title="Can I delete my data?">
    Yes. You can delete individual files from your dashboard or request full account deletion via support.
  </Accordion>

  <Accordion title="Is my credit card information stored?">
    No. Skimming AI uses secure payment gateways. Your card details are never stored on our servers.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="I can't log in">
    * Check your internet connection
    * Try resetting your password
    * Clear browser cache and cookies
    * Contact support if the issue persists
  </Accordion>

  <Accordion title="My summaries are incomplete">
    * Verify you haven't exceeded your plan limits
    * Check if the source content is clear and accessible
    * Try a different AI model
  </Accordion>

  <Accordion title="The Chrome extension isn't working">
    * Make sure the extension has proper permissions
    * Check if the PDF/page is accessible (not encrypted)
    * Try reinstalling the extension
  </Accordion>

  <Accordion title="File upload failed">
    * Check if your file is within the size limit
    * Verify the file format is supported
    * Try a different browser or clear cache
  </Accordion>
</AccordionGroup>

***

## Contact Support

<Card title="Need More Help?" icon="headset" href="mailto:support@skimming.ai">
  Contact our support team at **[support@skimming.ai](mailto:support@skimming.ai)** or use the live chat on our website.
</Card>